Consultation with
Key Stakeholders
Understand Vision
and Requirements

Review Assets
and Contracts
Document Current State
Identify Functionality Gaps

Holistic Architecture
Prioritize Projects
Highlight Implementation
Dependencies

Implementation Roadmap
Project Plans
Work Plan Development
Resource Mapping and Scheduling

Standards Driven, Global Best Practice
Change Management
Communication Management
Contingency Management

Define Maintenance Procedures
Life-cycle Management Procedures
Documentation
Knowledge Transfer

IT Service Management
Configuration Management

Incident Management
Problem Management
Change Management
Service Management